Privacy Policy

Last updated: November 7, 2026

Whole House Renovation ("we", "us" or "our") is a residential and commercial general contractor serving Toronto and the Greater Toronto Area. This policy explains what personal information we collect through wholehouserenovation.ca, how we use it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you give us directly, including:

• Your name, phone number and email address when you request a quote or use a planning tool.
• Project details such as your neighbourhood or city, project scope or tier, timeline and any notes or finish selections you send.
• Information you share during site visits, design meetings and construction, such as photos of your property, drawings and selections.
• Payment and billing details needed to invoice your project. Card payments are processed by third-party providers; we do not store full card numbers.

We also collect limited technical information automatically when you visit the website, such as browser type, pages visited and the page a form was submitted from, to keep the site working and understand which pages are useful.

2. How We Use Your Information

• To respond to your quote request, book a site visit and prepare a written scope and fixed price.
• To design, permit, build and warranty your project, including sharing necessary details with municipal building departments.
• To issue Certificates of Insurance or other documents you or your building ask us for.
• To invoice and keep accounting records required by law.
• To improve our website and services.
• To send occasional project or service updates, only with your consent. You can opt out at any time.

3. How Form Submissions Are Handled

Quote and contact forms on this site are delivered through a secure lead-capture service that forwards your submission to our project team. Submissions are used only to respond to your request. We do not display our email address on the site, and we never sell or rent your information.

4. Sharing Your Information

We share personal information only when needed to deliver your project or meet legal obligations:

• With trade partners, engineers, designers and suppliers working on your project, limited to what they need.
• With municipal building departments, the Committee of Adjustment or heritage staff when we file permits or applications for you.
• With our insurers, accountants and legal advisors.
• With authorities when required by law.

5. Cookies and Analytics

The site may use cookies and analytics tools to understand how visitors use it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as intended without them.

6. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect personal information. We keep project records for as long as needed for warranty, legal and accounting purposes, then securely dispose of them.

7. Your Rights

You may ask to access the personal information we hold about you, correct it, or withdraw consent for marketing communications. To make a request, call us at (647) 800-3733 or send a message through our contact form.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

9. Contact Us

• Phone: (647) 800-3733 (24/7 phone line)
• Contact form: wholehouserenovation.ca/contact/
• Location: Toronto, ON (serving the Greater Toronto Area)